Meet with a product expert for your tech needs

Connect one-on-one with a business or education product expert by video chat or audio call. As specialists in Microsoft products, we can guide you through your best options for hardware, software, and services. We’re also here to get you up to speed with product setup and training once you’re ready. The best part? Our assistance is totally free.

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Frequently asked questions

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There is no associated cost or expectation to purchase. Our product experts are here to answer your questions, discuss technology options for your business, and provide insightful advice with zero pressure to buy.

You do not need to download the Microsoft Teams app; however, it will offer an optimal experience. To join your appointment, simply select the “Join your appointment” button provided in your confirmation or reminder emails and sign in as a guest through a web browser.

 

If joining via desktop browser, we recommend using Edge or Chrome to ensure a fully supported experience. Other browsers may experience problems joining the session. Select “Allow” when prompted by the browser for access to your microphone and camera. (You’ll have the option to mute your microphone and turn off video before joining and at any point during the call.) Then provide your name and select the “Join now” button to enter the virtual lobby. A Microsoft Store associate will admit you into your session.

 

If joining via smartphone or tablet, the page will open in your mobile browser. Enter your name and select the “Get started” button. Select “Allow” when prompted by the browser for access to your microphone and camera. (You’ll have the option to mute your microphone and turn off video before joining and at any point during the call.) Select “Join meeting lobby” and a Microsoft Store associate will admit you into the session.

Business consultations last up to 60 minutes and product training sessions last up to 30 minutes. If you need more time, your business product expert will be happy to help you schedule a follow-up during your initial call.

Yes, as long as the account holder is 18 years or older and will be in the session.

We are currently supporting US, CA, UK, and AU customers. If you reside in one of these regions, please visit the appropriate regional site to book a consultation.

Yes, but you’ll need to do this on your first call with the product expert. They’ll schedule the follow-up consultation for you.

Yes. Our product experts will give you the option to add items to your own cart or let them add items to your cart and complete the transaction on your behalf. We can also discuss payment solutions available through Microsoft Store.

No. These sessions will support you specifically with either purchasing, setup, or training on your new device or software. If you need technical support to solve an issue or want to browse FAQs on a product you own, please visit Microsoft Support for help.

No, you have the option to turn your camera off or on at any point during the call.

During a consultation, your product expert will listen to understand your tech needs, then guide you through your best options for devices, software, and resources, so you’re set up for success.

Some customers find it useful to record the session for reference, but it’s up to you. At the beginning of the session, you’ll be given the option to record. You can then opt in, or out.

Yes, captions can be turned on during the conversation.

You can make changes to your appointment here. You’ll need the confirmation number found in your confirmation email.

Why shop at Microsoft Store for your business

Consider us your go-to specialists for Microsoft products and services. Whether you’re a company of three or 300, our product experts can help you find the right Microsoft devices, software, and resources to meet your goals and grow your business. Learn more >

Take advantage of Microsoft’s free customized business consultations to receive personalized advice on how Microsoft can support your business through Microsoft 365, Teams, Windows, Surface, remote work, VPN, security, backup solutions, and other devices and software. Meet with a product expert who’ll discuss your business needs, answer your questions, offer tailored solutions, and who can even discuss financing options with no obligation. Plus, learn about the benefits of a Microsoft Complete for Business warranty and how you can protect your devices and extend your coverage.